Quality and Innovations

UMP - Image - Size 5 - Generic Pediatrics Photo


UMPhysicians delivers high-quality care, which we assess by external and internal measures. We center our quality improvement efforts on the six aims defined by the Institute of Medicine: timely, efficient, effective, patient centered, equitable and safe. Providing excellent service to patients and physicians is a priority for University of Minnesota Physicians. We ask for feedback on a regular basis so that we can make improvements.


Patient satisfaction is paramount for University of Minnesota Physicians, and it shows in our numbers.

In December 2013, 89 percent of our patients who responded to a patient satisfaction survey said they would recommend our clinics to their family and friends—compared to 57 percent in 2003, when UMPhysicians took over management of the clinics. Although we’ve made steady, positive gains, we are committed to continued improvement.

Over 270 of our physicians achieved results in the 90th percentile or higher on a communication skills survey distributed to our patients in 2013. Our patients receive an email survey once per year, and last year more than 21,000 patients responded. Roughly 92 percent of UMPhysicians patients surveyed in 2013 believe their provider listened carefully to their needs during their visit, while 94 percent of respondents felt their provider was respectful.

We know that your experience doesn’t start or end with your physician, which is why we put an emphasis on dynamic, interdisciplinary care from the moment you call to schedule your first appointment to your post-procedural needs.

We also offer standardized scheduling to help patients access the services of our specialists; a single point of contact for follow up, visit planning and questions; and longer call center hours.

Institute for Clinical Systems Improvement

UMPhysicians is a member of the Institute for Clinical Systems Improvement (ICSI), an independent, non-profit health care improvement organization that unites clinicians, health plans, employers, policymakers and consumers to bring innovation and urgency to improve health, optimize the patient experience and make health care more affordable.

University of Minnesota medical innovations save lives, improve health

Through pioneer research by physicians and researchers, the University of Minnesota claims many impressive medical innovations. These “firsts’ have saved lives and improved the health of patients around the world.


  • 700th heart transplant performed at University of Minnesota
  • Faculty members attack diabetes with research on stem cells and pig islet cells that aims to create an abundant supply of cells for transplantation
  • Neuroscientists, psychiatrists and human development experts use high-tech imaging and molecular-level insights to seek novel ways to reduce the toll of neurodegenerative diseases, prevent and cure mental health disorders, and prevent Alzheimer’s disease


  • Implantation of the first Berlin left ventricular assist device (which helps the heart pump blood to the body) in a child in Minnesota


  • Creation of the first beating heart in a laboratory using whole organ recellularization (rebuilding heart muscle and blood vessels in an animal model)
  • World’s first bone marrow and cord blood transplant to treat recessive dystrophic epidermolysis bullosa, a condition causing serious blistering and damage to the skin


  • Discovery of molecule that has been shown to cause memory loss


  • Discovery of ability to reverse memory loss in mice with Alzheimer’s-like symptoms


  • 6,000th kidney transplant performed at University of Minnesota


  • First transplant of mesenchymal stem cell (made from living human tissue)/cord blood in a child with acute myeloid leukemia


  • Discovery of a gene that causes the most common form of adult muscular dystrophy


  • Midwest’s first successful living donor double-lung transplant performed
  • World’s first blood and marrow transplant using genetic testing on an embryo to find a suitable cord blood donor


  • Development of the first genetically engineered mouse model showing Alzheimer’s disease symptoms


  • Minnesota’s first cochlear implant surgery for a child


  • Vaccine for Lyme disease developed and patented


  • First implantable diabetes drug pump developed, freeing patients from daily injections


  • First islet cell transplant to treat diabetes


  • First successful human bone marrow transplant in the world performed


  • A number of the world’s first successful organ transplants, including pancreas, intestines and simultaneous kidney/pancreas


  • World’s first artificial heart valve implant performed


  • First successful heart-lung machine developed to keep patients alive during heart surgery


  • First successful open-heart surgery using hypothermia and cross-circulation


  • First successful open-heart surgery



Central Scheduling: 612.672.7422

Provider Referrals: 612.672.7000

Administrative Offices: 612.884.0600

©2014 Regents of the University of Minnesota. All rights reserved.